Terms & Conditions

1. Operator information

• Operator: CALISERO S.R.L.
• Registered office: Strada Pășunii 7A, Brașov, România
• Unique registration code: RO31869276
• Trade Registry number: J08/949/2013
• Phone: +4 0742 350 350
• Email: [email protected]

2. Definitions

• Platform/Site/Service – the website www.calisero.ro and associated applications through which Calisero provides transactional SMS, together with related functionality.
• Content – all information published on the Platform or communicated to Users by Calisero (texts, images, prices, technical documentation, etc.).
• Client/User – a legal entity or individual (at least 18 years old) who enters into a contract with Calisero or places an Order.
• Account – an electronic profile created on the Platform that contains Client data and allows access to the Service.
• Order – a firm request sent electronically through which the Client purchases Services, with payment obligation.
• SMS – text message sent via GSM networks, subject to standard technical limits (160 characters/segment).
• SMS API – programming interface that allows Client systems to automatically send SMS messages via Calisero infrastructure.
• 2FA – two-factor authentication method, sending a one-time code (OTP) via SMS.

3. Acceptance of the Terms and Conditions

By creating an Account, placing an Order, or accessing the Platform, you declare that you accept this document. If you revoke acceptance, please stop using the Platform; revocation does not affect contractual obligations already assumed.

Calisero may change the Terms and Conditions at any time by notifying Users via the Site and/or email. Changes take effect on the publication date, except where the law dictates otherwise.

4. Content and intellectual property

The Platform content is protected by national and international copyright and intellectual property laws. Users may not copy, reproduce, distribute, or use the Content without Calisero’s prior consent.

5. Account creation and use

Creating an Account is free. The User must fill in all required fields in the registration form and agrees to provide accurate, complete, and up-to-date information.

The User is responsible for keeping login credentials confidential and for all activities carried out through their Account.

6. Calisero services

• Transactional SMS (reminders, alerts, order status, OTP, delivery confirmations, appointments, etc.).

Use of the Service for electoral, obscene, illegal content or content that violates GSM operator policies is prohibited. The Service does not replace emergency calls (112).

7. Access to the Service

Access is provided via the web interface and/or API based on authentication data. Calisero may restrict access if it detects actions that could harm the Company, other Clients, or partners.

8. Prices and payment methods

8.1. Service prices are displayed in EUR, exclude VAT, and may change without notice for future orders.

8.2. Accepted payment methods:

• Bank card (through a PCI-DSS certified processor);
• Bank transfer (payment order).

8.3. Invoicing is done exclusively in RON. Invoices are also sent through the national RO e-Factura system, according to applicable law.

8.4. For payments made with cards issued in currencies other than RON, the issuing bank may apply currency conversion fees; these costs are fully borne by the Client.

8.5. Calisero may cancel the Order in case of non-payment, incomplete data, or an invalidated transaction, with notice to the Client.

8.6. If the contract is suspended or terminated for any reason, the remaining unused SMS credit will not be refunded.

9. Right of withdrawal

Because the services are delivered instantly, the right of withdrawal does not apply after full performance of the contract or after performance begins with the Client’s express consent (art. 16 GEO 34/2014).

10. Liability

10.1. The Service is provided “as is” and “as available.” Calisero does not guarantee the absence of errors, delays, or interruptions.

10.2. Calisero is not liable for issues caused by GSM operators, internet providers, recipient devices, or the Client’s API integration.

10.3. Calisero is not liable for indirect losses (lost profits, opportunities, data, etc.).

10.4. The Client holds Calisero harmless from any claims arising from message content or breach of this document.

11. Personal data protection (GDPR)

Calisero processes data provided by the Client solely to deliver the Services, as processor or third party, in line with Regulation (EU) 2016/679. Recipient data is stored temporarily and deleted after service delivery.

12. Service operation notices

12.1. Contact details provided by the Client are used exclusively for technical and operational notifications (e.g., account information, platform alerts, security incidents, mandatory contractual updates).

12.2. These notifications are not commercial communications under Law 506/2004.

13. Fraud and security

• Calisero will never ask for passwords, card data, or OTP codes via email/SMS.
• The platform uses TLS encryption, 2FA, log monitoring, firewall, and encrypted backups.
• The User must protect access data and promptly report any incidents.
• Scanning attempts, vulnerability testing, or unauthorized access lead to Account suspension and may incur civil/criminal liability.
• In case of fraud, Calisero may block the Account, cancel campaigns, and retain unused credit.

14. Force majeure

Neither party is liable for failure to perform obligations caused by force majeure events as defined by law.

15. Governing law and jurisdiction

15.1. This document is governed by Romanian law.

15.2. Disputes are settled amicably, and if that fails, by the competent courts in Brasov.